Terms & Conditions
Medease Health Pty Ltd
Registered NDIS Provider – Western Australia
1. About Us
Medease Health Pty Ltd (“Medease Health”, “we”, “our”, “us”) is a registered provider under the National Disability Insurance Scheme (NDIS).
ABN: 24 668 811 247
Email: Support@medease.com.au
Phone: 1300 345 670
We deliver supports in Western Australia in accordance with the NDIS Act 2013, NDIS Practice Standards, and the NDIS Code of Conduct.
2. Acceptance of Terms
By accessing or using our website, you agree to comply with these Terms and Conditions.
If you engage us to provide supports, you will be required to enter into a written Service Agreement. In the event of any inconsistency between these Terms and a Service Agreement, the Service Agreement will prevail.
3. Services
We provide NDIS-funded disability supports in accordance with participants’ NDIS plans and approved funding.
All services:
Are subject to participant eligibility
Are delivered in line with individual Service Agreements
Must align with available NDIS funding
Are provided in accordance with relevant legislation and regulatory requirements
We reserve the right to decline or discontinue services where:
We are unable to safely meet support needs
There is risk to staff health or safety
Funding is unavailable or exhausted
There is serious breach of agreed responsibilities
4. Service Agreements
Before supports commence, a written Service Agreement must be signed.
The Service Agreement will outline:
The supports to be delivered
Pricing and billing arrangements
Duration of supports
Participant and provider responsibilities
Cancellation terms
Dispute resolution processes
The Service Agreement forms the legally binding contract between us and the participant.
5. Fees and Charges
Our fees are charged in accordance with the current NDIS Pricing Arrangements and Price Limits.
Prices may be updated in line with changes to NDIS pricing.
Invoices will be issued as agreed in the Service Agreement.
Claims may be submitted directly to the NDIA, Plan Manager, or invoiced to self-managed participants.
Participants are responsible for ensuring sufficient funding is available within their NDIS plan.
6. Cancellation Policy
Cancellations must be made in accordance with the Service Agreement.
Unless otherwise specified:
- Cancellations with less than 24 hours’ notice may incur a fee consistent with NDIS Pricing Arrangements.
- Failure to attend scheduled supports (no-shows) may be charged in line with NDIS guidelines.
7. Participant Responsibilities
Participants agree to:
Provide accurate and up-to-date information
Treat our staff with dignity and respect
Maintain a safe and appropriate environment for service delivery
Inform us of changes that may affect supports
Provide required notice for cancellations
We reserve the right to suspend or terminate services where there is violence, abuse, discrimination, harassment, or serious safety risks.
8. Privacy and Confidentiality
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect, use, store, and disclose personal and sensitive information only for purposes related to:
Delivering supports
Meeting NDIS compliance requirements
Managing billing and administration
Ensuring participant safety
Full details are outlined in our separate Privacy Policy, available on our website.
9. Complaints and Feedback
We are committed to delivering high-quality supports and welcome feedback.
Complaints or feedback can be submitted by contacting:
Email: Support@medease.com.au
Phone: 1300 345 670
If a participant is not satisfied with the outcome of a complaint, they may contact:
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
Making a complaint will not negatively affect your access to supports.
10. Incident Management
We maintain an incident management system in accordance with NDIS Practice Standards. Reportable incidents will be managed and reported to the NDIS Commission as required by law.
11. Limitation of Liability
To the extent permitted by law:
We provide services with reasonable care and skill.
We are not liable for indirect, incidental, or consequential losses.
Nothing in these Terms excludes rights under Australian Consumer Law that cannot be excluded.
12. Website Use
All content on our website is provided for general information purposes only.
We do not guarantee that the website will be error-free or uninterrupted.
All intellectual property on this website belongs to us unless otherwise stated.
Website content may not be reproduced or distributed without our written consent.
13. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those websites.
14. Amendments
We may update these Terms and Conditions from time to time. Updated versions will be published on our website. Continued use of our website constitutes acceptance of any revised Terms.
15. Governing Law
These Terms and Conditions are governed by the laws of Western Australia.
