NDIS help
Frequently asked questions
Straightforward answers about referrals, services, worker matching, agreements, privacy and feedback.
Common questions
What would you like to know?
These answers are general. Your intake conversation and service agreement will confirm arrangements specific to you.
Medease offers support across personal activities, life-stage transitions, travel and transport, community nursing, shared living and daily tasks, community participation, life skills and household tasks. Service availability is confirmed during referral.
No. You can contact us to ask questions before making a referral. Before funded supports commence, we confirm the relevant funding arrangement and service agreement.
Yes. Participants can self-refer. Referrals can also be made by a family member, carer, support coordinator or health professional where appropriate consent or authority is in place.
Timeframes depend on the requested service, location, worker availability, required documents, risk information and whether a suitable match can be made. We provide a clearer estimate after reviewing the referral.
Participant preferences are considered during worker matching. We discuss factors such as skills, availability, communication style, culture, interests and any specific support requirements.
We discuss your goals, routines, preferences, current supports, risks, schedule, communication needs and plan funding. It is also an opportunity for you to ask questions about the service.
Yes. Before ongoing support begins, relevant service details should be documented, including the support being provided, responsibilities, rates, cancellation terms, privacy and how changes or concerns are managed.
Contact the team as early as possible. Applicable notice requirements and cancellation charges are explained in the service agreement and should align with current NDIS pricing arrangements where relevant.
You can speak with a team member, call, email or use the confidential feedback form. You may also seek help from an advocate or contact the NDIS Quality and Safeguards Commission.
Medease handles personal information for service delivery, communication and legal or quality obligations. Access is limited to people who need the information. See the privacy policy for the draft website framework.
Medease is based in Western Australia. Exact service areas vary by support type and team availability, so please include your suburb in the referral.
For immediate danger or a medical emergency, call 000. Medease website forms and general contact channels are not emergency-response services.