Start with the basics
What is the NDIS?
The National Disability Insurance Scheme funds reasonable and necessary supports for eligible Australians with permanent and significant disability. Each participant’s plan is individual, and funded supports are connected to goals, circumstances and the NDIS funding criteria.
Common steps in the journey
Check access information
Review the current age, residency, disability and early-intervention requirements on the official NDIS website.
Gather evidence
Information from treating professionals may help explain the disability, functional impact and supports needed in everyday life.
Apply or connect with the NDIS
The pathway can differ depending on age and circumstances. The NDIS can direct you to the appropriate access channel.
Prepare for planning
Think about current supports, daily challenges, strengths, safety, informal supports and goals for the future.
Use your plan
Once a plan is approved, you can choose providers and services that fit the funded support categories and your goals.
Review outcomes
Keep useful records, discuss what is working and raise changes or concerns early.
Ways NDIS funding may be managed
| Management option | What it generally means | Questions to ask |
|---|---|---|
| NDIA-managed | Providers claim through the NDIS portal and generally need to be registered for the support. | Is the provider registered for the support category? |
| Plan-managed | A plan manager pays provider invoices and helps with financial administration. | What invoice information does the plan manager require? |
| Self-managed | The participant or nominee manages payment and records within NDIS requirements. | What records, service agreements and payment terms apply? |
Choosing a provider
- Ask how the provider will learn about your goals, routines and communication needs.
- Confirm the service, schedule, rates, cancellation terms and responsibilities in writing.
- Ask how workers are selected, screened, trained and supervised.
- Understand how incidents, complaints, emergencies and privacy are handled.
- Check how often support will be reviewed and how you can request changes.
Helpful official links
Applying to the NDIS
Current access and application information from the NDIS.
Participant information
Planning, using a plan and reviewing supports.
Complaints information
Information from the NDIS Quality and Safeguards Commission.
NDIS Code of Conduct
Responsibilities that apply to NDIS providers and workers.